Conditions and privacy

GENERAL INFORMATION

mumutane I/S 

Elverdalsvej 22A                                                                                                   

8270 Højbjerg

Email: info@mumutane.com                                                                        

Tlf. +45 6166 4722

CVR: 39668238 

 

SHIPPING

We strive for fast delivery and therefore your goods will be shipped within 2-3 days after we have received your order and you have received an order confirmation. This means that you normally receive your order within 4-5 working days. 

All shipments are sent with GLS and you have the opportunity to follow your shipment via track & trace.

So far, we ship to either parcel box or business. There is often a parcel box right near you, and there you can pick up the parcel whenever you want.

Shipping to parcel box or business is 39, in Denmark.
If you place an order of more than DKK 600 the shipping is free in Denmark.

Always make sure to check your email address and delivery address before approving the order.


WORLDWIDE DELIVERY

We love to ship worldwide. Get in contact with us if you have some questions or if your country is not on the shipping list info@mumutane.com 

Postal fees within E.U. is DKK 89 (transit time 2-4 days).

Postal fees outside E.U. varies, but is normally around DKK 179 (transit time 3-10 days). Go to check out to see the specific shipping cost of your part of the world.  

CANCELLATION
We hope you enjoy your purchase, but if you regret, it is of course possible to return your item. You must notify us within 14 days of receipt by writing to info@mumutane.com. Then you send the item to the below address.

mumutane I/S
Elverdalsvej 22A
8270 Højbjerg

You must return your order to us as soon as possible and no later than 14 days after you have notified us that you have regretted your purchase.
You bear the direct costs of returning the item. To get the full return amount back, you are responsible for the item being in original condition and packaging, that it has not been used or washed, that it has been packed properly and thus is not damaged when we receive it.

When returning an item, you bear the risk of the item until we receive it. If the item disappears or is damaged during the return shipment to mumutane, you are liable for the item. It is therefore recommended to save a receipt from the freight forwarder and possibly track & trace number.
 

REFUND
If you exercise your right of withdrawal, we will refund payments received from you other than delivery costs within 14 working days from the date we received your returned item. For refunds, we use the same means of payment that you used for the original transaction, unless you have agreed otherwise.

EXCHANGE AND SOLD OUT GOODS

If you have regretted your purchase, we will of course also be happy to exchange for another item. However, as we have a limited inventory, we can not guarantee that some products will be in stock. Also keep in mind that all products are unique, and therefore there may be variation in prints and products.

COMPLAINT
Your purchase from mumutane is covered by the Purchase Act, whereby you have a 24 month right to make a complaint. This means that you can either have the item repaired, exchanged, the money returned, or a reduction in the price, depending on the specific situation.

The complaint must be justified, and the defect must not have arisen as a result of incorrect use of the product or other damaging behavior. Once you have discovered the defect in the item, you must complain as soon as possible and within a 'reasonable time'. Complaints within 2 months after the error is discovered are approved.

Write an email info@mumutane.com or call us on +45 6166 4722 before you send your returned item.

When you return the item, please state in writing what the problem is, as detailed as possible.

The item must always be sent back in proper packaging and remember to get a receipt for the shipment, as you are responsible for the complaint package until we have received it. In a complaint case, we refund your reasonable shipping costs, therefore the receipt must also be saved for this.

Please note that we do not accept packages sent by post cash on delivery, package without delivery or similar. 

PAYMENT
You can pay with Dankort, Visa Dankort, MobilePay, Mastercard, Visa Electron, American Express, JCB.

An amount corresponding to the value of your order will be reserved in connection with your order. Your payment will only be deducted when the item is shipped.

PRIVACY POLICY AND COOKIES

It is important for us to ensure that your personal information is protected when you use our website and service. Therefore, your private data is treated and protected with great care. Our policy is updated regularly, so please stay updated when using our website.

Collection of personal data

We collect personal data, which you actively give us in connection with, for example, subscribing to newsletters or when purchasing a product on the website.

To create the best possible experience, we also collect data such as contact, payment and traffic.

Purpose of using personal information

In several cases it may be necessary to use your personal information e.g. when we process your order on our website or to give you an update regarding. your order or return order. If you have signed up for our newsletter, we use your personal data in connection with. company news, marketing and special events.

How cookies are used

Cookies are small text files that are stored on your laptop and identify your IP address when you visit our website. These are used in order to enhance the quality of the service we provide you as well as in analytical and marketing terms.

What services do we use in relation to your personal information

We use services such as cookies to personalise content, marketing, follow up on marketing campaigns and to analyse traffic on our website. We do not sell your personal information or use it for any purpose other than to ensure that you get the best experience on our website. For this, it may be necessary to use 3rd party tools such as Google and Facebook.

How to avoid cookies

You can always delete cookies from your computer by changing your browser settings. This means that you can refuse the use of cookies, which will also affect your shopping experience on our website. Therefore, be aware of this before deleting cookies.

Personal information is registered with the mumutane and stored for five years, after which the information is deleted.

The collection of personal information on www.mumutane.com takes place in accordance with existing legislation and the EU General Data Protection Regulation (GDPR).

ATTENTION
The general terms and conditions may change and we reserve the right to change them without notice. The applicable trading conditions for your purchase are those that are available at the time of your order.

Should there be any errors in the webshop in connection with information, pricing, spelling errors or typographical errors, mumutane cannot be held responsible for this. As soon as any errors are detected, it will be corrected as soon as possible.